FAQ

Frequently Asked Questions

Why was the LumbarProX created?

Our team wanted to create a non-surgical alternative to relieve back pain.

Unlike other instruments like posture correctors, the LumbarProX will strengthen and heal your back over time instead of weakening it.

We also understand that physiotherapy is not cheap. By providing a professional tool at consumer pricing, we aim to fix backs without breaking the bank.

What can the LumbarProX help?

LumbarProX may help with:
-Herniated Discs/Slipped Discs
-Sciatica (Nerve Pain Running Down Back of Leg)
-Degenerative Disc Disease
-Pinched Nerves
-Bone Spurs
-Facet Disease
-Foraminal Stenosis

Is the LumbarProX for me?

The LumbarProX was designed for individuals who suffer from chronic and acute back pain. It can also be used to help sports injuries.

Those who play golf or tennis have especially been able to benefit from using the LumbarProX.

How do I use the LumbarProX?

Plug in your LumbarProX and lie down on it so that it is aligned with the natural curve in your lower back. There are 5 buttons on the remote that control the heating element, the air traction, and the massage feature.

Is it safe to use the LumbarProX?

Yes, it is extremely safe to use the LumbarProX. Only those who have been affected by osteoporosis should not use the LumbarProX.

Who should not use the LumbarProX?

Individuals who have osteoporosis should not use the LumbarProX.

What is the weight limit for the LumbarProX?

The weight limit is 150kg or 330 pounds.

Can I use the LumbarProX on any surface?

Yes, the LumbarProX comes with a dual sided base so that it can be used on the couch, the floor, or the bed. The LumbarProX cannot be used in chairs however as you must be lying down. You can use the LumbarProX on any lying surface.

What is your return policy?

If you are not satisfied with your LumbarProX, you may return it within 30 days of purchase for a full refund.

How long does shipping take?

Our free express shipping usually takes 8-10 days. If you have not received your LumbarProX within this time frame, please contact our support team at support@lumbarprox.com.

*DUE TO COVID-19 DELAYS, ORDERS MAY TAKE AN ADDITIONAL 2-6 DAYS TO ARRIVE*

What is your warranty like?

Each LumbarProX comes with a FREE 1-Year Warranty. This warranty covers all manufactural defects. If you are experiencing difficulty with your new LumbarProX, please contact our support team at support@lumbarprox.com.

Has it been approved by the FDA?

Yes, the LumbarProX has been approved by the FDA. We also own a patent for the LumbarProX.